rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Success with Microsoft Dynamics CRM 4.0
    sub title: Implementing Customer Relationship Management
  name:
    name part: Mathena, Justin.
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Yetter, Aaron.
    role:
      role term: author.
  name:
    name part: Hostetler, Hoss.
    role:
      role term: author.
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  origin info:
    place:
      place term: xxu
    date issued: 2009
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: electronic resource
    reformatting quality: access
    form: remote
    extent: XXII, 264 p. online resource.
  abstract: Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management is aimed at readers who are interested in understanding how to successfully implement Microsoft Dynamics CRM 4.0 within their projects. It is intended as an implementation roadmap for the business and technical representatives leading or engaged in a project. The book covers the capabilities of Microsoft Dynamics CRM, both in the traditional functional areas of sales, marketing, and service and as an applications framework for XRM deployments. The book demonstrates CRM best practices for design, configuration, and development. Through real–world solutions and exercises, you will be given the confidence and expertise to deliver an implementation that provides long–term success for your organization.
  table of contents: The Evolution of CRM and Microsoft Dynamics CRM -- The Evolution of CRM -- Microsoft CRM in the Market -- Implementation Planning, Approach, and Guidelines -- Planning Your CRM Initiative -- Initiating and Executing a CRM Phase -- Configuration Guidelines for Core Functionality -- Ensuring Long-Term Success with CRM -- Avoiding the Doldrums -- Opportunities to Expand the Value of CRM.
  note: by Justin Mathena, Aaron Yetter, Hoss Hostetler.
  subject:
    topic: Computer science
  subject:
    topic: Computer Science
  subject:
    topic: Computer Science, general
  classification: QA75.5-76.95
  classification: 004
  related item:
    title info:
      title: Springer eBooks
  identifier: 9781430216056
  identifier: http://dx.doi.org/10.1007/978-1-4302-1605-6
  record info:
    record creation date: 100301
    record change date: 20151204144350.0
    record identifier: 978-1-4302-1605-6