rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Service Design and Delivery
  name:
    name part: Macintyre, Mairi.
    role:
      role term: editor.
  name:
    name part: Parry, Glenn.
    role:
      role term: editor.
  name:
    name part: Angelis, Jannis.
    role:
      role term: editor.
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  origin info:
    place:
      place term: xxu
    date issued: 2011
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: electronic resource
    reformatting quality: access
    form: remote
    extent: XXII, 170 p. online resource.
  abstract: Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
  table of contents: Understanding Services and the Customer Response -- Goods, Products and Services -- The IBM Story -- Rethinking Lean Service -- Transformations Path of the ICI Explosive Business -- Shifting from Production to Service to Experience-based Operations -- Complex Deployed Responsive Service -- A Multi-organisational Approach to Service Delivery -- Through Life Costing -- The Practitioner View -- Are You Being Served?
  note: edited by Mairi Macintyre, Glenn Parry, Jannis Angelis.
  subject:
    topic: Computer science
  subject:
    topic: Management
  subject:
    topic: Operations research
  subject:
    topic: Decision making
  subject:
    topic: Information technology
  subject:
    topic: Business
    topic: Data processing
  subject:
    topic: Management information systems
  subject:
    topic: Computer Science
  subject:
    topic: Management of Computing and Information Systems
  subject:
    topic: Management
  subject:
    topic: Operation Research/Decision Theory
  subject:
    topic: IT in Business
  classification: QA76.9.M3
  classification: 005.74
  related item:
    title info:
      title: Springer eBooks
  related item:
    title info:
      title: Service Science: Research and Innovations in the Service Economy
  identifier: 9781441983213
  identifier: http://dx.doi.org/10.1007/978-1-4419-8321-3
  record info:
    record creation date: 110401
    record change date: 20151204142517.0
    record identifier: 978-1-4419-8321-3