rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Warranty Management and Product Manufacture
  name:
    name part: Murthy, D.N. Prabhakar.
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Blischke, Wallace R.
    role:
      role term: author.
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  origin info:
    place:
      place term: xxk
    date issued: 2006
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: electronic resource
    reformatting quality: access
    form: remote
    extent: XVIII, 302 p. online resource.
  abstract: Purchasers of manufactured goods demand assurance that the purchased product will perform satisfactorily over its expected life. Warranties play a vitally important role in providing this assurance, in two ways. Firstly, warranty terms can provide a promise of protection in the event of a product failure. Secondly, effective warranty service can assure customer satisfaction in the event of a warranty claim. Successful use of both of these requires proper warranty management. The authors of Warranty Management and Product Manufacture have developed "Stage-3" warranty management, that views warranties from a strategic perspective, beginning with a warranty strategy that is linked to technical and commercial planning from the very start of the product development process. The aim of warranty management is to achieve the overall business objectives by focussing on both product performance assurance as well as ensuring customer satisfaction, the ultimate goal of warranty management. Warranty Management and Product Manufacture provides guidelines for achieving this goal. Written by two of the world’s leading experts in warranty management, this monograph details the most up-to-date thinking in this key area of product manufacture. It will be an invaluable guide for managers in product development, production and marketing as well as graduate students in business and operations management and industrial engineering. The Springer Series in Reliability Engineering publishes high-quality books in important areas of current theoretical research and development in reliability, and in areas that bridge the gap between theory and application in areas of interest to practitioners in industry, laboratories, business, and government.
  table of contents: and Overview -- Products and Product Quality -- Product Warranty -- Warranty Management -- Systems Approach to Warranty Management -- The Role and Use of Data in Warranty Management -- Warranty Cost Analysis -- Warranty Considerations in Product Design and Development -- Implications of Warranty on Production Decisions -- The Role of Warranty in Marketing -- Warranty Logistics -- Reliability Improvement Warranties -- Financial, Societal, and LegalAspects of Warranty -- Warranty Management Systems -- Conclusion.
  note: by D.N. Prabhakar Murthy, Wallace R. Blischke.
  subject:
    topic: Engineering
  subject:
    topic: Marketing
  subject:
    topic: Production management
  subject:
    topic: Complexity, Computational
  subject:
    topic: Engineering design
  subject:
    topic: Engineering economics
  subject:
    topic: Engineering economy
  subject:
    topic: Quality control
  subject:
    topic: Reliability
  subject:
    topic: Industrial safety
  subject:
    topic: Engineering
  subject:
    topic: Engineering Design
  subject:
    topic: Operations Management
  subject:
    topic: Quality Control, Reliability, Safety and Risk
  subject:
    topic: Engineering Economics, Organization, Logistics, Marketing
  subject:
    topic: Complexity
  subject:
    topic: Marketing
  classification: TA174
  classification: 620.0042
  related item:
    title info:
      title: Springer eBooks
  related item:
    title info:
      title: Springer Series in Reliability Engineering
  identifier: 9781846282584
  identifier: http://dx.doi.org/10.1007/1-84628-258-6
  record info:
    record creation date: 100301
    record change date: 20151204150809.0
    record identifier: 978-1-84628-258-4