Knowledge Management in Organizations 14th International Conference, KMO 2019, Zamora, Spain, July 15-18, 2019, Proceedings - Uden, Lorna; Uden, Lorna; Ting, I-Hsien; Ting, I-Hsien; Corchado, Juan Manuel; Corchado, Juan Manuel (Springer International Publishing : Imprint: Springer, 2019)