rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
  name:
    name part: Guy, Mary E.
    role:
      role term: editor.
    role:
      role term: edt
    role:
      role term: http://id.loc.gov/vocabulary/relators/edt
  name:
    name part: Mastracci, Sharon H.
    role:
      role term: editor.
    role:
      role term: edt
    role:
      role term: http://id.loc.gov/vocabulary/relators/edt
  name:
    name part: Yang, Seung-Bum.
    role:
      role term: editor.
    role:
      role term: edt
    role:
      role term: http://id.loc.gov/vocabulary/relators/edt
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  origin info:
    place:
      place term: gw
    date issued: 2019
    edition: 1st ed. 2019.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: electronic resource
    reformatting quality: access
    form: remote
    extent: XXVII, 639 p. 48 illus., 20 illus. in color. online resource.
  abstract: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market. .
  table of contents: 1. Introduction: Why Emotional Labor Matters in Public Service -- 2. Thinking Globally About the Public Service Work Experience -- 3: Trending Interconnectedness: The Value of Comparative Analysis -- 4. Understanding Emotional Labor at the Individual Level -- 5. Understanding Emotional Labor at the Organizational Level -- 6. Understanding Emotional Labor at the Cultural Level -- 7. Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters -- 8. Measuring Emotional Labor: Survey Construction and Measurement Invariance -- 9. Australia -- 10. Bolivia -- 11. China -- 12. India -- 13. South Korea -- 14. Pakistan -- 15. Philippines -- 16. Rwanda -- 17. Taiwan -- 18. Thailand -- 19. United Kingdom -- 20. United States -- 21. Looking for Patterns Across Nations -- 22. From Data Dashboards to Human Hearts -- 23. Looking Forward: Adjusting to the New Paradigm -- 24. From Measuring Results to Managing Relationships.
  note: edited by Mary E. Guy, Sharon H. Mastracci, Seung-Bum Yang.
  subject:
    topic: Public administration
  subject:
    topic: Public policy
  subject:
    topic: Political science
  subject:
    topic: Comparative politics
  subject:
    topic: Public Administration
  subject:
    topic: Public Policy
  subject:
    topic: Governance and Government
  subject:
    topic: Comparative Politics
  classification: JF20-2112
  classification: JF1315.2-2112
  classification: 351
  related item:
    title info:
      title: Springer eBooks
  identifier: 9783030248239
  identifier: https://doi.org/10.1007/978-3-030-24823-9
  record info:
    record creation date: 190903
    record change date: 20190903105521.0
    record identifier: 978-3-030-24823-9