Business Process Management Forum BPM Forum 2019, Vienna, Austria, September 1-6, 2019, Proceedings - Hildebrandt, Thomas; Hildebrandt, Thomas; van Dongen, Boudewijn F.; van Dongen, Boudewijn F.; Röglinger, Maximilian; Röglinger, Maximilian; Mendling, Jan; Mendling, Jan (Springer International Publishing : Imprint: Springer, 2019)