Digital Transformation for a Sustainable Society in the 21st Century 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Trondheim, Norway, September 18-20, 2019, Proceedings - Pappas, Ilias O.; Pappas, Ilias O.; Mikalef, Patrick; Mikalef, Patrick; Dwivedi, Yogesh K.; Dwivedi, Yogesh K.; Jaccheri, Letizia; Jaccheri, Letizia; Krogstie, John; Krogstie, John; Mäntymäki, Matti; Mäntymäki, Matti (Springer International Publishing : Imprint: Springer, 2019)