rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Action-Based Quality Management
    sub title: Strategy and Tools for Continuous Improvement
  name:
    name part: Peris-Ortiz, Marta.
    role:
      role term: editor.
  name:
    name part: Álvarez-García, José.
    role:
      role term: editor.
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  origin info:
    place:
      place term: gw
    date issued: 2014
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: electronic resource
    reformatting quality: access
    form: remote
    extent: X, 196 p. 22 illus., 13 illus. in color. online resource.
  abstract: Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management, and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP), and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation, and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
  table of contents: Ch 1 Quality Management and Performance in the Hospitality Sector -- Ch 2 TQM as an Action-Based Management Philosophy -- Ch 3 An Application of SERVQUAL Model in Terms of Chaves -- Ch 4 Management by Process -- Ch 5 Eco-Management and Audit Scheme -- Ch 6 The Use of Information on Quality Related Costs in Portuguese Companies -- Ch 7 Process Approach, Quality Management and Key Business Results -- Ch 8 Quality Management Systems and the use of High Involvement Human Resource Management Practice -- Ch 9 Implementing Multiple Management Systems -- Ch 10 Interdependence and Relationship of the Principles and Practices in Total Quality Management -- Ch 11 Student Perception of Quality in Higher Education Institutions -- Ch 12 A New Methodology Based on Genetic Algorithms to Increase Quality and Performance in Currency Markets.
  note: edited by Marta Peris-Ortiz, José Álvarez-García.
  subject:
    topic: Business
  subject:
    topic: Leadership
  subject:
    topic: Management
  subject:
    topic: Industrial management
  subject:
    topic: Production management
  subject:
    topic: Business and Management
  subject:
    topic: Business Strategy/Leadership
  subject:
    topic: Operations Management
  subject:
    topic: Innovation/Technology Management
  classification: HD28-70
  classification: 658.4092
  related item:
    title info:
      title: Springer eBooks
  identifier: 9783319064536
  identifier: http://dx.doi.org/10.1007/978-3-319-06453-6
  record info:
    record creation date: 140613
    record change date: 20151204182417.0
    record identifier: 978-3-319-06453-6