Social Media: The Good, the Bad, and the Ugly 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13–15, 2016, Proceedings - Dwivedi, Yogesh K.; Mäntymäki, Matti; Ravishankar, M.N; Janssen, Marijn; Clement, Marc; Slade, Emma L.; Rana, Nripendra P.; Al-Sharhan, Salah; Simintiras, Antonis C. (Springer International Publishing : Imprint: Springer, 2016)