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Intercultural Competence in Organizations
A Guide for Leaders, Educators and Team Players
This book addresses one of the most critical issues facing global business leaders and the multicultural workforce – how to work and relate effectively in the intercultural contexts. It is a map for navigation and a guide for behavior in many critical intercultural contexts that global business leaders and multicultural team players face. The author describes the complex nature of intercultural competence in a straightforward format helping professionals, practitioners and students to envision a variety of intercultural situations in which they may behave competently. What makes an “interculturally competent” communicator? Do we even know what the term really means? Intercultural Competence in Organizations expands the traditional presentation of existing knowledge by providing a unified discussion of intercultural communication and its conceptual foundations from both communication and organizational behavior perspectives. The author unveils the Collaborative Intercultural Competence Model that helps professionals work more effectively across and within cultures. Featuring examples and skill development exercises, this book will be appealing to professionals, academics and policy makers in the field of international business, global management and intercultural communication. “Dr. Matveev challenges his readers to develop their intercultural competence so as to make themselves more effective, more humane and more socially skilled in a world that increasingly involves extensive contact across various groups of people.” --from the Foreword by Richard W. Brislin, University of Hawaii “Dr. Matveev creates an awareness of intercultural competence by exposing the reader to the theoretical concepts and practical tools. Business people and academics will use this book to recognize and leverage the benefits of cultural diversity.” --Berthold Mukuahima, Director of Human Capital, Ohlthaver & List Group, Namibia.
Preface -- Part I: Intercultural Competence: Key Concepts -- Chapter 1 Describing Intercultural Competence -- Chapter 2 Theoretical Foundations of Intercultural Competence -- Chapter 3 Intercultural Competence Models -- Part II: Intercultural Competence in Organizations -- Chapter 4 Intercultural Competence in Multicultural Teams -- Part III: Practicing Intercultural Competence -- Chapter 5 Intercultural Competence Assessment -- Chapter 6 Acquiring Intercultural Competence -- Afterword. .