http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Making Better Decisions Using Systems Thinking
How to stop firefighting, deal with root causes and deliver permanent solutions
This book shows how to understand systems in order to make smarter decisions. It offers managers intervention techniques that enable them to solve the core problem instead of wasting time constantly fighting the symptoms. The most obvious part of any problem is the pain it causes. The desire to end the pain and find a solution, any solution, which will make it go away now is usually so great that it blinds managers to the underlying systemic cause of the problem. The result is that we "solve" the problem today and then it comes back again tomorrow or next week, again and again. We are only addressing the symptoms but never understanding the cause - like picking the flower heads off weeds but not digging them out at the roots. Schaveling and Bryan offer the insights and tools managers and leaders need to achieve a longer term and more effective approach by stepping back and analyzing the system as a whole. And at the heart of any system are human beings - notoriously short-term and pain-averse creatures who will behave in whatever way minimizes pain today even at the expense of pain tomorrow. They show how to detect the behavior patterns that have become ingrained in the organisation and which underlie complex situations so that root causes of problems can be identified. Once the system responsible for the problem is understood smarter decisions can be made to devise interventions that solve the core problem instead of wasting energy fighting the symptoms.
Chapter1 Making better decisions using Systems Thinking -- Chapter2 What is systems thinking -- Chapter3 The evolutionary heritage -- Chapter4 Good management -- Chapter5 A systemic view of organisations -- Chapter 6 Impatient managers create chaos -- Chapter7 The Value Creation Model -- Chapter8 The value creation model in action -- Chapter9 What has been done when the work is done -- Chapter10 Driving forces that generate and sustain patterns -- Chapter11 Two driving forces in depth: Mental models and Team learning -- Chapter12 Looking under the surface of the lily pond -- Chapter13 Pitfalls of short time horizon -- Chapter14 Adaptive leadership -- Chapter15 Systemic Pitfalls in Cooperation.