rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Service Quality in Indian Hospitals
    sub title: Perspectives from an Emerging Market
  name:
    name part: Mohapatra, Sanjay.
    role:
      role term: creator
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: Ganesh, K.
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: Punniyamoorthy, M.
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: Susmitha, Rani.
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  origin info:
    place:
      place term: gw
    date issued: 2018
    edition: 1st ed. 2018.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: electronic resource
    reformatting quality: access
    form: remote
    extent: XVI, 106 p. 36 illus., 29 illus. in color. online resource.
  abstract: This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals. This book provides a comprehensive understanding of service quality antecedents in Indian hospitals. It focuses on patient satisfaction and includes valuable insights and implications for hospital management and government. The book is theoretically grounded in SERVQUAL literature and uses appropriate and sophisticated techniques and tools to analyse data. It highlights causal model development with Structural Equation Modelling (SEM) and introduces a classification model, developed using Artificial Neural Networks (ANNs), in order to benchmark specialty cardiac care. The book also deals with Support Vector Machines (SVMs) and compares the error rates between SVM and ANN to find the best classification technique among the two. Overall, this book is a timely and relevant work that contributes to the theory, practice and policy of service quality in hospitals.
  table of contents: Chapter 1. Introduction -- Chapter 2. Literature Review -- Chapter 3. Research Gap, Objectives and Scope -- Chapter 4. Methodology -- Chapter 5. Analysis of Demographic Indices -- Chapter 6. Developing a Causal Model using SEM -- Chapter 7. Developing A Classification Model using ANN -- Chapter 8. Developing a Classification Model using SVM -- Chapter 9. Summary and Conclusion.
  note: by Sanjay Mohapatra, K. Ganesh, M. Punniyamoorthy, Rani Susmitha.
  subject:
    topic: Health care management
  subject:
    topic: Health services administration
  subject:
    topic: Globalization
  subject:
    topic: Markets
  subject:
    topic: Medical care
  subject:
    topic: Public health
  subject:
    topic: Health Care Management
  subject:
    topic: Emerging Markets/Globalization
  subject:
    topic: Health Services Research
  classification: RA971.3-971.32
  classification: 362.10681
  related item:
    title info:
      title: Springer eBooks
  related item:
    title info:
      title: Advances in Theory and Practice of Emerging Markets
  identifier: 9783319678887
  identifier: https://doi.org/10.1007/978-3-319-67888-7
  record info:
    record creation date: 171020
    record change date: 20191022082412.0
    record identifier: 978-3-319-67888-7