rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: Social Construction of Knowledge in Mission-Critical Environments
    sub title: Lessons from the Flight Deck
  name:
    name part: Katerinakis, Theodoros.
    role:
      role term: creator
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  origin info:
    place:
      place term: gw
    date issued: 2019
    edition: 1st ed. 2019.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: electronic resource
    reformatting quality: access
    form: remote
    extent: XXXI, 237 p. 38 illus., 7 illus. in color. online resource.
  abstract: This volume analyzes real in-flight communications to explain the dynamics of knowledge construction. With the use of a grounded theory approach, real-life scenarios for in-depth interviews with aviation informants were developed and analyzed using discourse analysis. The study revealed aspects of tacit knowledge and expertise behavior that develop in mission-critical environments. Among the findings, the author discovered: • Silence is an interactional element and a substantial contributing factor to both completed flights and aviation incidents/accidents • Hesitation is an early reaction when situational awareness is lacking • The aviation sub-cultures contain several distinct micro-cultures which affect professional responsibility and decision-making in micro-environments • Human errors should be acknowledged, discussed and repaired by all actors of the flight model • Non-verbal communication in institutional settings and mediated environments is instrumental to safe and efficient operations The results suggest fruitful applications of theory to explore how knowledge is generated in highly structured, high-risk organizational environments, such as hospitals, nuclear plants, battlefields and crisis and disaster locations. Katerinakis explains the emergent knowledge elements in communication command with messages "spoken-heard-understood-applied," from multiple stakeholders... The interplay of theory and real-flight examples... creates a valuable narrative both for the expert reader and the lay-person. Ilias Panagopoulos, PhD Command Fighter Pilot, Col (Ret) Senior Trainer, Joint Aviation Authorities (JAA) Training Organisation Safety Manager, NATO Airlift Management Programme In this path-breaking work, Theodore Katerinakis brings the study of human communication to the airplane cockpit as a knowledge environment. Katerinakis both builds on moves beyond human factors research and ecological psychology... It is a work of theoretical value across disciplines and org…
  table of contents: Part 1: Background and Communication Phenomena In Aviation -- Chapter 1: Introduction -- Chapter 2: Communication and Humad Factors Phenomena In Aviation Transmit Knowledge -- Part 2: Flights, Scenarios and Knowledge Representation -- Chapter 3: The Falcon, The Helios, Two Scenarios and Framework -- Chapter 4: Eliciting Expertise, Harvesting and Representing Knowledge -- Part 3: Knowledge Operators Of Silence and Voice -- Chapter 5: Knowledgeable Sounds of Silence Or When Silence is not Golden -- Chapter 6: The Voice As Knowledge Operator Of Choice -- Chapter 7: Flights Go On, Inquires Pass Through.
  note: by Theodoros Katerinakis.
  subject:
    topic: Knowledge management
  subject:
    topic: Management
  subject:
    topic: Industrial management
  subject:
    topic: Economic policy
  subject:
    topic: Knowledge Management
  subject:
    topic: Innovation/Technology Management
  subject:
    topic: R & D/Technology Policy
  classification: HD30.2
  classification: 658.4038
  related item:
    title info:
      title: Springer eBooks
  related item:
    title info:
      title: Innovation, Technology, and Knowledge Management
  identifier: 9783319910147
  identifier: https://doi.org/10.1007/978-3-319-91014-7
  record info:
    record creation date: 180627
    record change date: 20191026101815.0
    record identifier: 978-3-319-91014-7