Transforming the IT Services Lifecycle with AI Technologies - Kloeckner, Kristof; Kloeckner, Kristof; Davis, John; Fuller, Nicholas C.; Lanfranchi, Giovanni; Pappe, Stefan; Paradkar, Amit; Shwartz, Larisa; Surendra, Maheswaran; Wiesmann, Dorothea (Springer International Publishing : Imprint: Springer, 2018)