rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Transforming the IT Services Lifecycle with AI Technologies
  name:
    name part: Kloeckner, Kristof.
    role:
      role term: creator
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: Davis, John.
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: Fuller, Nicholas C.
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: Lanfranchi, Giovanni.
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: Pappe, Stefan.
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: Paradkar, Amit.
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: Shwartz, Larisa.
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: Surendra, Maheswaran.
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: Wiesmann, Dorothea.
    role:
      role term: author.
    role:
      role term: aut
    role:
      role term: http://id.loc.gov/vocabulary/relators/aut
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  origin info:
    place:
      place term: gw
    date issued: 2018
    edition: 1st ed. 2018.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: electronic resource
    reformatting quality: access
    form: remote
    extent: IX, 100 p. 39 illus. online resource.
  abstract: As more and more industries are experiencing digital disruption, using information technology to enable a competitive advantage becomes a critical success factor for all enterprises. This book covers the authors' insights on how AI technologies can fundamentally reshape the IT services delivery lifecycle to deliver better business outcomes through a data-driven and knowledge-based approach. Three main challenges and the technologies to address them are discussed in detail: · Gaining actionable insight from operational data for service management automation and improved human decision making · Capturing and enhancing expert knowledge throughout the lifecycle from solution design to ongoing service improvement · Enabling self-service for service requests and problem resolution, through intuitive natural language interfaces The authors are top researchers and practitioners with deep experience in the fields of artificial intelligence and IT service management and are discussing both practical advice for IT teams and advanced research results. The topics appeal to CIOs and CTOs as well as researchers who want to understand the state of the art of applying artificial intelligence to a very complex problem space. Although the book is concise, it comprehensively discuss topics like gaining insight from operational data for automatic problem diagnosis and resolution as well as continuous service optimization, AI for solution design and conversational self-service systems.
  note: by Kristof Kloeckner, John Davis, Nicholas C. Fuller, Giovanni Lanfranchi, Stefan Pappe, Amit Paradkar, Larisa Shwartz, Maheswaran Surendra, Dorothea Wiesmann.
  subject:
    topic: Management information systems
  subject:
    topic: Computer science
  subject:
    topic: Operations research
  subject:
    topic: Decision making
  subject:
    topic: Knowledge management
  subject:
    topic: Management of Computing and Information Systems
  subject:
    topic: Operations Research/Decision Theory
  subject:
    topic: Knowledge Management
  classification: QA76.9.M3
  classification: 005.74
  related item:
    title info:
      title: Springer eBooks
  related item:
    title info:
      title: SpringerBriefs in Computer Science
  identifier: 9783319940489
  identifier: https://doi.org/10.1007/978-3-319-94048-9
  record info:
    record creation date: 180920
    record change date: 20200221203346.0
    record identifier: 978-3-319-94048-9