Services - SERVICES 2018 14th World Congress, Held as Part of the Services Conference Federation, SCF 2018, Seattle, WA, USA, June 25-30, 2018, Proceedings - Yang, Alvin; Yang, Alvin; Kantamneni, Siva; Kantamneni, Siva; Li, Ying; Li, Ying; Dico, Awel; Dico, Awel; Chen, Xiangang; Chen, Xiangang; Subramanyan, Rajesh; Subramanyan, Rajesh; et al. (Springer International Publishing : Imprint: Springer, 2018)