Research and Practical Issues of Enterprise Information Systems 11th IFIP WG 8.9 Working Conference, CONFENIS 2017, Shanghai, China, October 18-20, 2017, Revised Selected Papers - Tjoa, A Min; Tjoa, A Min; Zheng, Li-Rong; Zheng, Li-Rong; Zou, Zhuo; Zou, Zhuo; Raffai, Maria; Raffai, Maria; Xu, Li Da; Xu, Li Da; Novak, Niina Maarit; Novak, Niina Maarit (Springer International Publishing : Imprint: Springer, 2018)