Business Process Management Forum BPM Forum 2018, Sydney, NSW, Australia, September 9-14, 2018, Proceedings - Weske, Mathias; Weske, Mathias; Montali, Marco; Montali, Marco; Weber, Ingo; Weber, Ingo; vom Brocke, Jan; vom Brocke, Jan (Springer International Publishing : Imprint: Springer, 2018)