rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Customising Stakeholder Management Strategies
    sub title: Concepts for Long-term Business Success
  name:
    name part: Huber, Margit.
    role:
      role term: editor.
  name:
    name part: Pallas, Martina.
    role:
      role term: editor.
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  origin info:
    place:
      place term: gw
    date issued: 2006
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: electronic resource
    reformatting quality: access
    form: remote
    extent: XII, 140 p. online resource.
  abstract: Stakeholder Management - From Management Philosophy to a Tool for Everyday Working Life Use of Stakeholder Management Today In times of growing globalisation and increasingly tough c- petition the use of stakeholder management tools is becoming much more widespread. Nowadays, the concept of stakeholder mana- ment is no longer limited to the specific focusing of all corporate activity on interest groups, such as customers, employees, sha- holders or suppliers, but has become an integral part of a company’s daily action. Measuring the quality of relationships between companies/insti- tions and the relevant interest groups, developing actions aimed at improving these relationships (managing) and the continuous mo- toring of the effects in line with the TRI*M approach, is gaining momentum in all areas and at all levels of companies and ins- tutions. Today, human resources departments usually measure the comm- ment of employees in all organisational units on an annual basis, and senior managers develop strategies with their employees to the level of commitment, the success of which will ultimately be reviewed through subsequent measuring. This greater focus on employee commitment has only recently been given priority. For a long time, companies have failed to appreciate that the motivation and engagement of employees is the most important basis for excellent customer experiences and, consequently, profitability. Only engaged and motivated employees will use all their skills and energies for the benefit of the company.
  table of contents: TRI*M: Generating Insight, Traction and Credibility at Comet -- Quality Management and Customer Retention -- How to Use TRI*M in a Six Sigma Project -- Public Sector TRI*M – Helping to Deliver Best Value -- Customer Satisfaction with Commerzbank’s Retail Banking -- The Czech Beer Market: A Brief Introduction — Understanding Consumers and Customer Needs -- Measuring and Monitoring Stakeholder Relationships: Using TRI*M as an Innovative Tool for Corporate Communication -- Customer Satisfaction and Retention Improves with Six Sigma -- Focus on Loyalty -- The Customer as Process Manager: Utilization of the TRI*M Methodology to Continually Increase Customer Satisfaction.
  note: edited by Margit Huber, Martina Pallas.
  subject:
    topic: Business
  subject:
    topic: Management
  subject:
    topic: Business and Management
  subject:
    topic: Management
  classification: HD28-HD70
  classification: 658
  related item:
    title info:
      title: Springer eBooks
  identifier: 9783540313199
  identifier: http://dx.doi.org/10.1007/3-540-31319-2
  record info:
    record creation date: 100301
    record change date: 20151204190442.0
    record identifier: 978-3-540-31319-9