Management Technologies for E-Commerce and E-Business Applications 13th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2002, Montreal, Canada, October 21-23, 2002, Proceedings - Feridun, Metin; Feridun, Metin; Kropf, Peter; Kropf, Peter; Babin, Gilbert; Babin, Gilbert (Springer Berlin Heidelberg : Imprint: Springer, 2002)