Product Focused Software Process Improvement 4th International Conference, PROFES 2002 Rovaniemi, Finland, December 9-11, 2002, Proceedings - Oivo, Markku; Oivo, Markku; Komi-Sirviö, Seija; Komi-Sirviö, Seija (Springer Berlin Heidelberg : Imprint: Springer, 2002)