Services Management in Intelligent Networks 11th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2000 Austin, TX, USA, December 4-6, 2000 Proceedings - Ambler, Anthony; Ambler, Anthony; Calo, Seraphin B.; Calo, Seraphin B.; Kar, Gautam; Kar, Gautam (Springer Berlin Heidelberg : Imprint: Springer, 2000)