Business Process Management International Conference, BPM 2003, Eindhoven, The Netherlands, June 26-27, 2003, Proceedings - Aalst, Wil van der; Aalst, Wil van der; Hofstede, Arthur ter; Hofstede, Arthur ter; Weske, Mathias; Weske, Mathias (Springer Berlin Heidelberg : Imprint: Springer, 2003)