WEBKDD 2001 - Mining Web Log Data Across All Customers Touch Points Third International Workshop, San Francisco, CA, USA, August 26, 2001, Revised Papers - Kohavi, Ron; Kohavi, Ron; Masand, Brij M.; Masand, Brij M.; Spiliopoulou, Myra; Spiliopoulou, Myra; Srivastava, Jaideep; Srivastava, Jaideep (Springer Berlin Heidelberg : Imprint: Springer, 2002)