Intelligence in Services and Networks: Technology for Cooperative Competition Fourth International Conference on Intelligence in Services and Networks: IS&N'97, Cernobbio, Italy, May 27-29, 1997, Proceedings - Mullery, Al; Mullery, Al; Besson, Michel; Besson, Michel; Campolargo, Mario; Campolargo, Mario; Gobbi, Roberta; Gobbi, Roberta; Reed, Rick; Reed, Rick (Springer Berlin Heidelberg : Imprint: Springer, 1997)