Software Process Improvement 16th European Conference, EuroSPI 2009, Alcala (Madrid), Spain, September 2-4, 2009. Proceedings - O’Connor, Rory V.; Baddoo, Nathan; Cuadrago Gallego, Juan; Rejas Muslera, Ricardo; Smolander, Kari; Messnarz, Richard (Springer Berlin Heidelberg : Imprint: Springer, 2009)