Software Services for e-Business and e-Society 9th IFIP WG 6.1 Conference on e-Business, e-Services and e-Society, I3E 2009, Nancy, France, September 23-25, 2009. Proceedings - Godart, Claude; Gronau, Norbert; Sharma, Sushil; Canals, Gérôme (Springer Berlin Heidelberg : Imprint: Springer, 2009)