Best Practices for the Knowledge Society. Knowledge, Learning, Development and Technology for All Second World Summit on the Knowledge Society, WSKS 2009, Chania, Crete, Greece, September 16-18, 2009. Proceedings - Lytras, Miltiadis D.; Ordonez de Pablos, Patricia; Damiani, Ernesto; Avison, David; Naeve, Ambjörn; Horner, David G. (Springer Berlin Heidelberg, 2009)