Information Systems, Technology and Management 6th International Conference, ICISTM 2012, Grenoble, France, March 28-30, 2012. Proceedings - Dua, Sumeet; Gangopadhyay, Aryya; Thulasiraman, Parimala; Straccia, Umberto; Shepherd, Michael; Stein, Benno (Springer Berlin Heidelberg, 2012)