Computer Information Systems and Industrial Management 11th IFIP TC 8 International Conference, CISIM 2012, Venice, Italy, September 26-28, 2012. Proceedings - Cortesi, Agostino; Chaki, Nabendu; Saeed, Khalid; Wierzchoń, Sławomir (Springer Berlin Heidelberg : Imprint: Springer, 2012)