ICT Critical Infrastructures and Society 10th IFIP TC 9 International Conference on Human Choice and Computers, HCC10 2012, Amsterdam, The Netherlands, September 27-28, 2012. Proceedings - Hercheui, Magda David; Whitehouse, Diane; McIver, William; Phahlamohlaka, Jackie (Springer Berlin Heidelberg : Imprint: Springer, 2012)