Computer Information Systems and Industrial Management 12th IFIP TC8 International Conference, CISIM 2013, Krakow, Poland, September 25-27, 2013. Proceedings - Saeed, Khalid; Chaki, Rituparna; Cortesi, Agostino; Wierzchoń, Sławomir (Springer Berlin Heidelberg : Imprint: Springer, 2013)