rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Transforming Field and Service Operations
    sub title: Methodologies for Successful Technology-Driven Business Transformation
  name:
    name part: Owusu, Gilbert.
    role:
      role term: editor.
  name:
    name part: O’Brien, Paul.
    role:
      role term: editor.
  name:
    name part: McCall, John.
    role:
      role term: editor.
  name:
    name part: Doherty, Neil F.
    role:
      role term: editor.
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  origin info:
    place:
      place term: gw
    date issued: 2013
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: electronic resource
    reformatting quality: access
    form: remote
    extent: XIX, 277 p. 73 illus., 8 illus. in color. online resource.
  abstract: The drive to realise operational efficiencies, improve customer service, develop new markets, and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised. Scholars of organisation change argue that the success of any transformation programme is a function of how well the technical, political, structural and social aspects of a specific project have been managed. The objective of this edited book is to provide insights into how organisations might successfully transform their field service operations with the help of workforce management technologies. Accordingly, the book is organised into four sections: Section A “The Case for Transforming Service and Field Operations” explains the rationale as to why organisations should actively consider transforming their service and field operations, while Section B presents various “Methods, Models and Enabling Technologies for Transforming Service and Field Operations”. In Section C, a number of “Case Studies” illustrate how new technologies can be applied to field and service operations to deliver concrete business benefits. Lastly, Section D considers “Challenges, Outcomes and Future Directions”. Overall, this book provides valuable insights into how to successfully transform field service operations with automated technologies. It draws on years of experience from different industries, and from different perspectives on realising change. It is aimed at managers, technologists, change agents and scholars who are interes…
  note: edited by Gilbert Owusu, Paul O’Brien, John McCall, Neil F. Doherty.
  subject:
    topic: Business
  subject:
    topic: Organization
  subject:
    topic: Planning
  subject:
    topic: Information technology
  subject:
    topic: Business
    topic: Data processing
  subject:
    topic: Management information systems
  subject:
    topic: Application software
  subject:
    topic: Business and Management
  subject:
    topic: IT in Business
  subject:
    topic: Computer Appl. in Administrative Data Processing
  subject:
    topic: Organization
  subject:
    topic: Business Information Systems
  subject:
    topic: Business IT Infrastructure
  classification: HF54.5-54.56
  classification: 650
  classification: 658.05
  related item:
    title info:
      title: Springer eBooks
  identifier: 9783642449703
  identifier: http://dx.doi.org/10.1007/978-3-642-44970-3
  record info:
    record creation date: 140121
    record change date: 20151204171100.0
    record identifier: 978-3-642-44970-3