Service Science and Knowledge Innovation 15th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations, ICISO 2014, Shanghai, China, May 23-24, 2014. Proceedings - Liu, Kecheng; Gulliver, Stephen R.; Li, Weizi; Yu, Changrui (Springer Berlin Heidelberg : Imprint: Springer, 2014)