rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Online Channel Integration
    sub title: Value Creation and Customer Reactions in Online and Physical Stores
  name:
    name part: Binder, Jochen.
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  origin info:
    place:
      place term: gw
    date issued: 2014
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: electronic resource
    reformatting quality: access
    form: remote
    extent: XX, 281 p. 42 illus. online resource.
  abstract: Today, most firms employ online and offline distribution channels. Customers combine both channels for information search and purchase. However, researchers and practitioners are still lacking insight concerning the creation of additional customer value, in terms of a seamless purchase experience, by combining the online and offline channels. Also, it is unclear if these channel integration activities can actually help multichannel firms obtain a strategic advantage over their online pureplay competitors. Jochen Binder investigates how, why, and to what extent an integrated online channel increases customer value and leads to higher willingness to pay, customer loyalty, and purchase intention in a firm's online and offline stores. Contents Ø Definition and Operationalization of Online Channel Integration Ø Experimental Analysis of the Relationship between Online Integration and Customer Reactions Ø Implications for Companies operating Online and Offline Distribution Channels Ø Managerial Suggestions for the Implementation of an Integrated Channel System Target Groups · Researchers and Students in Business Administration, especially Marketing, Sales, and Market Research · Multichannel Managers, Market Researchers, Customer Relationship Managers, as well as E-Commerce and Brick-and-Mortar Specialists The Author Jochen Binder completed his doctoral thesis under the supervision of Prof. Dr. Marcus Schögel at the Institute of Marketing at the University of St. Gallen.
  note: by Jochen Binder.
  subject:
    topic: Business
  subject:
    topic: Management science
  subject:
    topic: Marketing
  subject:
    topic: Market research
  subject:
    topic: Business and Management
  subject:
    topic: Business and Management, general
  subject:
    topic: Marketing
  subject:
    topic: Market Research/Competitive Intelligence
  classification: HF4999.2-6182
  classification: HD28-70
  classification: 650
  related item:
    title info:
      title: Springer eBooks
  identifier: 9783658045739
  identifier: http://dx.doi.org/10.1007/978-3-658-04573-9
  record info:
    record creation date: 131213
    record change date: 20151204184554.0
    record identifier: 978-3-658-04573-9