rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Global Call Center Employees in India
    sub title: Work and Life between Globalization and Tradition
  name:
    name part: Golpelwar, Mayank Kumar.
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  origin info:
    place:
      place term: gw
    date issued: 2016
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: electronic resource
    reformatting quality: access
    form: remote
    extent: XX, 214 p. 6 illus. online resource.
  abstract: Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture. Contents • Business Process Outsourcing in India • Role Stress and Coping • Job Characteristics • Psychological Contracts • Virtual Migration • BPO Units and Indian Society – the Cultural Gap Target Groups • Researchers and students in the fields of economics, cultural science, social sciences with a focus on cross-cultural work environments, organizational behavior • HR managers involved with outsourcing The Author Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.
  note: by Mayank Kumar Golpelwar.
  subject:
    topic: Business
  subject:
    topic: Personnel management
  subject:
    topic: Management information systems
  subject:
    topic: Industrial management
  subject:
    topic: International business enterprises
  subject:
    topic: Business and Management
  subject:
    topic: Human Resource Management
  subject:
    topic: International Business
  subject:
    topic: Business Process Management
  classification: HF5549-5549.5
  classification: 658.3
  related item:
    title info:
      title: Springer eBooks
  related item:
    title info:
      title: Internationale Wirtschaftspartner
  identifier: 9783658118679
  identifier: http://dx.doi.org/10.1007/978-3-658-11867-9
  record info:
    record creation date: 151120
    record change date: 20170520070637.0
    record identifier: 978-3-658-11867-9