rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Reshaping retail
    sub title: why technology is transforming the industry and how to win in the new consumer driven world
  name:
    name part: Niemeier, Stefan
    name part: 1973-
    role:
      role term: creator
  name:
    name part: Zocchi, Andrea.
  name:
    name part: Catena, Marco
    name part: 1977-
  type of resource: text
  genre: Electronic books.
  origin info:
    place:
      place term: enk
    date issued: 2013
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource.
  abstract: "The modern retail system has worked to dazzling effect. From the 19th century, store owners emerged from small beginnings to set in train an industry that has seen some operators become nationally, even globally, dominant. Along the way, they turned retailing into an art, and then a science. Now retailers in emerging markets appear to be repeating the story all over again, except on a scale and at a speed beyond anything we have seen before.Given all of this, it can be hard for those who work in retailing to accept that the industry as we know it is living on borrowed time, on the brink of transformation. There is now an urgency with which conventional store-based retailers must now act and the extent of the challenges this change represents in strategic, organizational, and above all, technological terms.Reshaping Retail sets out the driving causes, current trends and consequences of a transformation in retail triggered by technology. The changes go far beyond making items available for sale on the internet. Starting by briefly setting the historical and business system contexts for retail and describe the role that technology has played in the creation of modern retail it then explains the underlying technological drivers behind the current revolution - radical changes in the capacity of both hardware and software, mobile telecommunications changes and the advances of the Internet.Ultimately, success will hinge on more than competence; it will come down to a way of thinking. Customer-centricity will need to be valued not just by the store owner, as in the past, but also by all employees in the organization. It will need to become embedded in their daily tasks. The same applies to technology, which must be at the center of the organization and recognized as such by everyone.With a combination of extensive desk and field research, interviews with leading retailers and technologists, together with the real world experience of practitioners in this area, Reshaping Re…
  abstract: "The book's purpose is to make sense of how the new technologies impact retail and retailers near- to midterm"--
  table of contents: Cover; Title page; Copyright page; Contents; Foreword; Introduction; Chapter 1: A Brief History of Retailing; The mercantile era; The modern era; The digital era; Chapter 2: Technology: The Crucial Retail Enabler; How retailers add value; Preselection; Demand aggregation; Sales advice; Physical movement of stock; Connecting the chain; Telecommunications; Electronic point-of-sale systems; Electronic data interchange; Knowing what you know; Data storage and retrieval; Digital analysis; A succession of evolutions; Chapter 3: Game-Changing Technologies; Revolution; Computing; Networking; Storage.
  table of contents: The next era of technology changeMobility; Measurability; Agility; What it means for consumers; Chapter 4: Consumer Empowerment; The consumer decision journey; Customer empowerment tools; Mobile purchase and payment; Connections to social media; Retailers' response to consumers' changing behavior; Transparency; Convenience; Social media; Chapter 5: Toward A New Retailing Paradigm; The changing role of the physical store; Instant gratification; Experience products and brands; Convenience; Entertainment and social interaction; Find a solution; Buy it more cheaply; New contenders; Manufacturers.
  table of contents: Logistics providersMagazines; Consumers; The power of information productivity; Progressive retailers show the way ahead; Chapter 6: The Future of Retail; Stand-alone archetypes; Lowest cost; Convenience-location; Convenience-preselection; Platform operator; Building on the stand-alone models; Experience; Exclusivity; Ecosystem; Chapter 7: A Call to Action; Leapfrogging; The way forward; Shift the mental model; Set a new aspiration for the business; Adapt the organization; Making it happen; The transformation challenge; Transformation principles; Acknowledgments; About the Authors; Index.
  note: Stefan Niemeier, Andrea Zocchi, and Marco Catena.
  note: Includes index.
  note: Electronic resource (access conditions).
  note: Includes bibliographical references and index.
  subject:
    topic: Retail trade
    topic: Technological innovations
  subject:
    topic: Retail trade
    topic: Customer services
  subject:
    topic: Electronic commerce
  subject:
    topic: BUSINESS & ECONOMICS / Sales & Selling
  subject:
    topic: Electronic commerce
  subject:
    topic: Retail trade
    topic: Customer services
  subject:
    topic: Retail trade
    topic: Technological innovations
  subject:
    topic: Electronic commerce
  subject:
    topic: Retail trade
    topic: Customer services
  subject:
    topic: Retail trade
    topic: Technological innovations
  subject:
    topic: Detaljhandel
  subject:
    topic: Kundnöjdhet
  subject:
    topic: Elektronisk handel
  classification: HF5429
  classification: 658.8/7
  classification: BUS058000
  related item:
    title info:
      title: Reshaping retail
    name:
      name part: Niemeier, Stefan, 1973-
    origin info:
      publisher: Chichester, West Sussex : John Wiley & Sons, [2013]
    identifier: (DLC) 2013017804
  identifier: 9781118698884 ( ePub)
  identifier: 1118698886 ( ePub)
  identifier: 9781118698822 (Adobe PDF)
  identifier: 1118698827 (Adobe PDF)
  identifier: 9781118698839 (MobiPocket)
  identifier: 1118698835 (MobiPocket)
  identifier: 9781119207979
  identifier: 1119207975
  identifier: 9781118656662 (hardback)
  identifier: 1118656660
  identifier: 2013019410
  identifier: CL0500000304 Safari Books Online
  identifier: 7BCAEFD0-0789-4EFF-ACB0-26916EF29A30 OverDrive, Inc.
  identifier: https://doi.org/10.1002/9781119207979
  access condition: Electronic resource (access conditions).
  record info:
    record content source: DLC
    record creation date: 130513
    record change date: 20170124071329.6
    record identifier: ocn843124270
    language of cataloging:
      language term: eng