http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
creating a culture of continuous improvement
"This book provides an understanding of what is necessary to properly understand change management with Kanban as well as how to apply it optimally in the workplace"--
Title Page; Copyright Page; Contents; Appraisals; Foreword; Preface; Part 1 Kanban; Chapter 1 Introduction; 1.1 What we Care About; 1.2 Who should Read this Book; Chapter 2 Kanban Principles and Core Practices; 2.1 Seeking Productivity; 2.2 kanban and Kanban; 2.3 Evolutionary Change Management; 2.3.1 Knowledge Work: The Problem of Invisibility; 2.4 Kanban Core Practices; 2.4.1 Making the Work Visible; 2.4.2 Limiting the WiP; 2.4.3 Managing the Flow; 2.4.4 Making Policies Explicit; 2.4.5 Implementing Feedback Mechanisms; 2.4.6 Carrying Out Collaborative Improvements.
2.5 Implementation of the Core Practices in an OrganizationChapter 3 Visualization; 3.1 First Step: Defining the Extent; 3.2 Second Step: Visualizing the Process; 3.2.1 How Are Work Items Visualized?; 3.2.2 Representation of Parallel Processing; 3.2.3 Representation of Activities Without a Fixed Sequence; 3.3 Determining the Work Item Types; 3.3.1 Visualization of Work Item Types; Chapter 4 WiP Limits; 4.1 The Advantages of WiP Limits; 4.1.1 Making Problems Visible; 4.1.2 Making Bottlenecks Visible; 4.2 Setting WiP Limits; 4.2.1 Size of the Input Queue.
4.2.2 WiP Limits for Various Work Item Types4.2.3 Consequences of Different WiP Limits; Chapter 5 Classes of Service; 5.1 Cost of Delay and Policies; 5.1.1 The Class of Service "Expedited"; 5.1.2 The Class of Service "Fixed Delivery Date"; 5.1.3 The Class of Service "Standard"; 5.1.4 The Class of Service "Intangible"; 5.2 Capacities of Classes of Service; 5.3 SLAs; Chapter 6 Operation and Coordination; 6.1 Daily Stand-up Meeting; 6.2 Queue Replenishment Meeting; 6.2.1 Backlog Maintenance; 6.3 Release Planning Meetings; 6.3.1 What Is a Good Delivery Cadence?; 6.4 Team Retrospectives.
6.5 Operations ReviewsChapter 7 Metrics and Improvements; 7.1 Metrics in Kanban; 7.2 Cumulative Flow Diagram; 7.3 Measuring the Lead Time; 7.3.1 Throughput; 7.4 Rework and Blockers; 7.4.1 Blockers; 7.5 Improvements; 7.5.1 Theory of Constraints; 7.5.2 Reducing Waste; 7.5.3 Reducing Variability; Part 2 Change and Leadership; Chapter 8 Forces of Change; 8.1 Turbulent Times; 8.2 Turbulent Change; Chapter 9 Environments and Systems; 9.1 Organizations Close-up; 9.2 A Roadmap for Change; Chapter 10 Organizational and Personal Change; 10.1 The Iceberg of Change; 10.2 The Change Curve.
10.2.1 Fear and Resistance10.2.2 Rational Insight and Emotional Acceptance; 10.2.3 Applying the New Behaviors; 10.2.4 Learning and Integration; Chapter 11 Emotions in Change Processes; 11.1 Uncertainty, Worry, and Anxiety; 11.2 Anger and Aggression; 11.3 Sadness and Disappointment; 11.4 Enthusiasm, Joy, and Courage; Chapter 12 Corporate Culture and Politics; 12.1 The Power of Corporate Culture; 12.2 Corporate Culture and Micropolitics; Chapter 13 Conclusions for Kanban Change Leadership; 13.1 Mindfulness; 13.1.1 A New Paradigm for Management and Leadership; 13.2 Communication.
Includes bibliographical references and index.
Hoboken, New Jersey : John Wiley & Sons Inc., 2015