<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet type="text/xsl" href="/themes/root/assets/xsl/rss.xsl"?>
<rss version="2.0" xmlns:opensearch="http://a9.com/-/spec/opensearch/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/">
  <channel>
    <title>Results for "Customer Service"</title>
    <description>Showing 1 - 50 results of 57</description>
    <generator>Laminas_Feed_Writer 2 (https://getlaminas.org)</generator>
    <link>https://find.library.upatras.gr/Search/Results?sort=last_indexed+desc&amp;limit=50&amp;lookfor=%22Customer+Service%22&amp;type=Subject&amp;lng=en</link>
    <opensearch:totalResults>57</opensearch:totalResults>
    <opensearch:startIndex>0</opensearch:startIndex>
    <opensearch:itemsPerPage>50</opensearch:itemsPerPage>
    <opensearch:Query role="request" searchTerms="%22Customer%20Service%22" startIndex="0"/>
    <atom:link rel="first" type="application/rss+xml" title="Go to First Page" href="https://find.library.upatras.gr/Search/Results?sort=last_indexed+desc&amp;limit=50&amp;view=rss&amp;lookfor=%22Customer+Service%22&amp;type=Subject&amp;lng=en"/>
    <atom:link rel="next" type="application/rss+xml" title="Go to Next Page" href="https://find.library.upatras.gr/Search/Results?sort=last_indexed+desc&amp;limit=50&amp;view=rss&amp;lookfor=%22Customer+Service%22&amp;type=Subject&amp;lng=en&amp;page=2"/>
    <atom:link rel="last" type="application/rss+xml" title="Go to Last Page" href="https://find.library.upatras.gr/Search/Results?sort=last_indexed+desc&amp;limit=50&amp;view=rss&amp;lookfor=%22Customer+Service%22&amp;type=Subject&amp;lng=en&amp;page=2"/>
    <item>
      <title>Marketing Dynamism &amp; Sustainability: Things Change, Things Stay the Same… Proceedings of the 2012 Academy of Marketing Science (AMS) Annual Conference /</title>
      <pubDate>Thu, 01 Jan 2015 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/978-3-319-10912-1</link>
      <guid>https://find.library.upatras.gr/Record/978-3-319-10912-1</guid>
      <dc:format>Electronic</dc:format>
      <dc:format>eBook</dc:format>
      <dc:date>2015</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Κατανόηση της τάσης και της χρήσης smartphone chatbot στο εμπόριο</title>
      <pubDate>Sat, 01 Jan 2022 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/nemertes-10889-23679</link>
      <guid>https://find.library.upatras.gr/Record/nemertes-10889-23679</guid>
      <author>Χαραλαμπόπουλος, Δημήτρης</author>
      <dc:date>2022</dc:date>
      <dc:creator>Χαραλαμπόπουλος, Δημήτρης</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Design, development and evaluation of a chatbot that supports the interaction of a platform user</title>
      <pubDate>Sat, 01 Jan 2022 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/nemertes-10889-16497</link>
      <guid>https://find.library.upatras.gr/Record/nemertes-10889-16497</guid>
      <author>Πούλιος, Ευάγγελος</author>
      <dc:date>2022</dc:date>
      <dc:creator>Πούλιος, Ευάγγελος</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Δημιουργία συστήματος διαχείρισης ουρών μέσω εφαρμογής Android</title>
      <pubDate>Mon, 01 Jan 2018 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/nemertes-10889-11382</link>
      <guid>https://find.library.upatras.gr/Record/nemertes-10889-11382</guid>
      <author>Κορομπόκης, Χρίστος</author>
      <dc:format>Thesis</dc:format>
      <dc:date>2018</dc:date>
      <dc:creator>Κορομπόκης, Χρίστος</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Αστικές Εμπορευματικές Μεταφορές (City Logistics)</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/kallipos-11419-5402</link>
      <guid>https://find.library.upatras.gr/Record/kallipos-11419-5402</guid>
      <author>Malindretos, Georgios</author>
      <dc:format>7</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Malindretos, Georgios</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Quality services and experiences in hospitality and tourism /</title>
      <pubDate>Mon, 01 Jan 2018 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/9781787563834</link>
      <guid>https://find.library.upatras.gr/Record/9781787563834</guid>
      <dc:format>eBook</dc:format>
      <dc:date>2018</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Trade tales : decoding customers' stories /</title>
      <pubDate>Sun, 01 Jan 2017 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/9781787142787</link>
      <guid>https://find.library.upatras.gr/Record/9781787142787</guid>
      <dc:format>eBook</dc:format>
      <dc:date>2017</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Διαχείριση αποθεμάτων και προμηθειών</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/kallipos-11419-5397</link>
      <guid>https://find.library.upatras.gr/Record/kallipos-11419-5397</guid>
      <author>Malindretos, Georgios</author>
      <dc:format>7</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Malindretos, Georgios</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Ποιοτική Εξυπηρέτηση Πελατών και Εφοδιαστική</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/kallipos-11419-5393</link>
      <guid>https://find.library.upatras.gr/Record/kallipos-11419-5393</guid>
      <author>Malindretos, Georgios</author>
      <dc:format>7</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Malindretos, Georgios</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Φυσική διαχείριση προϊόντων, Ιχνηλασιμότητα και Πληροφορική στην εφοδιαστική αλυσίδα</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/kallipos-11419-5399</link>
      <guid>https://find.library.upatras.gr/Record/kallipos-11419-5399</guid>
      <author>Malindretos, Georgios</author>
      <dc:format>7</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Malindretos, Georgios</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Ιστορική επισκόπηση και βασικές έννοιες της Εφοδιαστικής</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/kallipos-11419-5392</link>
      <guid>https://find.library.upatras.gr/Record/kallipos-11419-5392</guid>
      <author>Malindretos, Georgios</author>
      <dc:format>7</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Malindretos, Georgios</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Στρατηγικός σχεδιασμός Εφοδιαστικής Αλυσίδας</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/kallipos-11419-5395</link>
      <guid>https://find.library.upatras.gr/Record/kallipos-11419-5395</guid>
      <author>Malindretos, Georgios</author>
      <dc:format>7</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Malindretos, Georgios</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Βιωσιμότητα και εφοδιαστική αλυσίδα</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/kallipos-11419-5400</link>
      <guid>https://find.library.upatras.gr/Record/kallipos-11419-5400</guid>
      <author>Malindretos, Georgios</author>
      <dc:format>7</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Malindretos, Georgios</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Οργάνωση και διαχείριση Αποθηκευτικών Κέντρων</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/kallipos-11419-5396</link>
      <guid>https://find.library.upatras.gr/Record/kallipos-11419-5396</guid>
      <author>Malindretos, Georgios</author>
      <dc:format>7</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Malindretos, Georgios</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Η αγροδιατροφική αλυσίδα - Food Logistics</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/kallipos-11419-5401</link>
      <guid>https://find.library.upatras.gr/Record/kallipos-11419-5401</guid>
      <author>Malindretos, Georgios</author>
      <dc:format>7</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Malindretos, Georgios</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Logistics στον Δημόσιο Τομέα και Νέα Δημόσια Διοίκηση</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/kallipos-11419-5403</link>
      <guid>https://find.library.upatras.gr/Record/kallipos-11419-5403</guid>
      <author>Malindretos, Georgios</author>
      <dc:format>7</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Malindretos, Georgios</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Πολιτική Ποιοτικής Εξυπηρέτησης των Πελατών</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/kallipos-11419-5394</link>
      <guid>https://find.library.upatras.gr/Record/kallipos-11419-5394</guid>
      <author>Malindretos, Georgios</author>
      <dc:format>7</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Malindretos, Georgios</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Σχεδιασμός Μεταφορικών συστημάτων</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/kallipos-11419-5398</link>
      <guid>https://find.library.upatras.gr/Record/kallipos-11419-5398</guid>
      <author>Malindretos, Georgios</author>
      <dc:format>7</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Malindretos, Georgios</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Marketing at the Confluence between Entertainment and Analytics Proceedings of the 2016 Academy of Marketing Science (AMS) World Marketing Congress /</title>
      <pubDate>Sun, 01 Jan 2017 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/978-3-319-47331-4</link>
      <guid>https://find.library.upatras.gr/Record/978-3-319-47331-4</guid>
      <dc:format>Electronic</dc:format>
      <dc:format>eBook</dc:format>
      <dc:date>2017</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Cultural Heritage Marketing A Relationship Marketing Approach to Conservation Services /</title>
      <pubDate>Tue, 01 Jan 2019 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/978-3-030-00287-9</link>
      <guid>https://find.library.upatras.gr/Record/978-3-030-00287-9</guid>
      <author>Parowicz, Izabella</author>
      <dc:format>Electronic</dc:format>
      <dc:format>eBook</dc:format>
      <dc:date>2019</dc:date>
      <dc:creator>Parowicz, Izabella</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Nuanced Account Management Driving Excellence in B2B Sales /</title>
      <pubDate>Mon, 01 Jan 2018 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/978-981-10-8363-1</link>
      <guid>https://find.library.upatras.gr/Record/978-981-10-8363-1</guid>
      <author>Shankar, Bala</author>
      <dc:format>Electronic</dc:format>
      <dc:format>eBook</dc:format>
      <dc:date>2018</dc:date>
      <dc:creator>Shankar, Bala</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Beyond the familiar : long-term growth through customer focus and innovation /</title>
      <pubDate>Sat, 01 Jan 2011 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/ocn726601559</link>
      <guid>https://find.library.upatras.gr/Record/ocn726601559</guid>
      <author>Barwise, Patrick</author>
      <dc:format>eBook</dc:format>
      <dc:date>2011</dc:date>
      <dc:creator>Barwise, Patrick</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>The experience : the 5 principles of Disney service and relationship excellence /</title>
      <pubDate>Thu, 01 Jan 2015 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/ocn905854710</link>
      <guid>https://find.library.upatras.gr/Record/ocn905854710</guid>
      <author>Loeffler, Bruce</author>
      <dc:format>eBook</dc:format>
      <dc:date>2015</dc:date>
      <dc:creator>Loeffler, Bruce</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Supply chain performance and evaluation models /</title>
      <pubDate>Wed, 01 Jan 2014 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/ocn893737478</link>
      <guid>https://find.library.upatras.gr/Record/ocn893737478</guid>
      <author>Estampe, Dominique</author>
      <dc:format>eBook</dc:format>
      <dc:date>2014</dc:date>
      <dc:creator>Estampe, Dominique</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /</title>
      <pubDate>Tue, 01 Jan 2013 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/ocn868973379</link>
      <guid>https://find.library.upatras.gr/Record/ocn868973379</guid>
      <author>Blunt, Carolyn, 1976-</author>
      <dc:format>eBook</dc:format>
      <dc:date>2013</dc:date>
      <dc:creator>Blunt, Carolyn, 1976-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Creating Marketing Magic and Innovative Future Marketing Trends Proceedings of the 2016 Academy of Marketing Science (AMS) Annual Conference /</title>
      <pubDate>Sun, 01 Jan 2017 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/978-3-319-45596-9</link>
      <guid>https://find.library.upatras.gr/Record/978-3-319-45596-9</guid>
      <dc:format>Electronic</dc:format>
      <dc:format>eBook</dc:format>
      <dc:date>2017</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Outsourcing and Offshoring Business Services</title>
      <pubDate>Sun, 01 Jan 2017 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/978-3-319-52651-5</link>
      <guid>https://find.library.upatras.gr/Record/978-3-319-52651-5</guid>
      <dc:format>Electronic</dc:format>
      <dc:format>eBook</dc:format>
      <dc:date>2017</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Effective Complaint Management The Business Case for Customer Satisfaction /</title>
      <pubDate>Tue, 01 Jan 2019 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/978-3-319-98705-7</link>
      <guid>https://find.library.upatras.gr/Record/978-3-319-98705-7</guid>
      <author>Stauss, Bernd</author>
      <dc:format>Electronic</dc:format>
      <dc:format>eBook</dc:format>
      <dc:date>2019</dc:date>
      <dc:creator>Stauss, Bernd</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Multidimensional Analysis of Conversational Telephone Speech</title>
      <pubDate>Mon, 01 Jan 2018 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/978-981-10-5224-8</link>
      <guid>https://find.library.upatras.gr/Record/978-981-10-5224-8</guid>
      <author>Köster, Friedemann</author>
      <dc:format>Electronic</dc:format>
      <dc:format>eBook</dc:format>
      <dc:date>2018</dc:date>
      <dc:creator>Köster, Friedemann</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Social network analysis in telecommunications /</title>
      <pubDate>Sat, 01 Jan 2011 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/ocn729627489</link>
      <guid>https://find.library.upatras.gr/Record/ocn729627489</guid>
      <author>Reis Pinheiro, Carlos Andre, 1940-</author>
      <dc:format>eBook</dc:format>
      <dc:date>2011</dc:date>
      <dc:creator>Reis Pinheiro, Carlos Andre, 1940-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>You've been framed : how to reframe your wealth management business and renew client relationships /</title>
      <pubDate>Thu, 01 Jan 2015 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/ocn920680732</link>
      <guid>https://find.library.upatras.gr/Record/ocn920680732</guid>
      <author>Sclafani, Ray, 1968-</author>
      <dc:format>eBook</dc:format>
      <dc:date>2015</dc:date>
      <dc:creator>Sclafani, Ray, 1968-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Service design for business : a practical guide to optimizing the customer experience /</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/ocn922970973</link>
      <guid>https://find.library.upatras.gr/Record/ocn922970973</guid>
      <author>Reason, Ben, 1972-</author>
      <dc:format>eBook</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Reason, Ben, 1972-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things /</title>
      <pubDate>Thu, 01 Jan 2015 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/ocn911921005</link>
      <guid>https://find.library.upatras.gr/Record/ocn911921005</guid>
      <author>Weinman, Joe, 1958-</author>
      <dc:format>eBook</dc:format>
      <dc:date>2015</dc:date>
      <dc:creator>Weinman, Joe, 1958-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>ROI of $ocial media : how to improve the return on your social marketing investment /</title>
      <pubDate>Sat, 01 Jan 2011 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/ocn747426559</link>
      <guid>https://find.library.upatras.gr/Record/ocn747426559</guid>
      <author>Powell, Guy R.</author>
      <dc:format>eBook</dc:format>
      <dc:date>2011</dc:date>
      <dc:creator>Powell, Guy R.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>QoS enabled networks : tools and foundations /</title>
      <pubDate>Fri, 01 Jan 2010 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/ocn695549671</link>
      <guid>https://find.library.upatras.gr/Record/ocn695549671</guid>
      <dc:format>eBook</dc:format>
      <dc:date>2010</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Design like Apple : seven principles for creating insanely great products, services, and experiences /</title>
      <pubDate>Sun, 01 Jan 2012 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/ocn802056464</link>
      <guid>https://find.library.upatras.gr/Record/ocn802056464</guid>
      <author>Edson, John, 1966-</author>
      <dc:format>eBook</dc:format>
      <dc:date>2012</dc:date>
      <dc:creator>Edson, John, 1966-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven world /</title>
      <pubDate>Tue, 01 Jan 2013 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/ocn843124270</link>
      <guid>https://find.library.upatras.gr/Record/ocn843124270</guid>
      <author>Niemeier, Stefan, 1973-</author>
      <dc:format>eBook</dc:format>
      <dc:date>2013</dc:date>
      <dc:creator>Niemeier, Stefan, 1973-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage.</title>
      <pubDate>Sun, 01 Jan 2012 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/ocn830516208</link>
      <guid>https://find.library.upatras.gr/Record/ocn830516208</guid>
      <author>Robson, Kevin</author>
      <dc:format>eBook</dc:format>
      <dc:date>2012</dc:date>
      <dc:creator>Robson, Kevin</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Εφοδιαστική αλυσίδα, logistics και εξυπηρέτηση πελατών</title>
      <pubDate>Fri, 01 Jan 2016 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/kallipos-11419-5391</link>
      <guid>https://find.library.upatras.gr/Record/kallipos-11419-5391</guid>
      <author>Μαλινδρέτος, Γεώργιος</author>
      <dc:format>1</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Μαλινδρέτος, Γεώργιος</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Μάρκετινγκ υπηρεσιών /</title>
      <pubDate>Thu, 01 Jan 2015 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/150018</link>
      <guid>https://find.library.upatras.gr/Record/150018</guid>
      <author>Γούναρης, Σπύρος</author>
      <dc:format>Book</dc:format>
      <dc:date>2015</dc:date>
      <dc:creator>Γούναρης, Σπύρος</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Managing service level quality across wireless and fixed networks /</title>
      <pubDate>Wed, 01 Jan 2003 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/138808</link>
      <guid>https://find.library.upatras.gr/Record/138808</guid>
      <author>Massam, Peter</author>
      <dc:format>eBook</dc:format>
      <dc:date>2003</dc:date>
      <dc:creator>Massam, Peter</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Quality of service : making it really work.</title>
      <pubDate>Sat, 01 Jan 1994 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/165471</link>
      <guid>https://find.library.upatras.gr/Record/165471</guid>
      <dc:format>Book</dc:format>
      <dc:date>1994</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Juran's quality control handbook.</title>
      <pubDate>Fri, 01 Jan 1988 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/165473</link>
      <guid>https://find.library.upatras.gr/Record/165473</guid>
      <dc:format>Book</dc:format>
      <dc:date>1988</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Manufacturing management : principles and systems.</title>
      <pubDate>Sun, 01 Jan 1995 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/166954</link>
      <guid>https://find.library.upatras.gr/Record/166954</guid>
      <dc:format>Book</dc:format>
      <dc:date>1995</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Supporting e-learning : a guide for library and information managers ; edited by Maxine Melling.</title>
      <pubDate>Sat, 01 Jan 2005 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/173958</link>
      <guid>https://find.library.upatras.gr/Record/173958</guid>
      <dc:format>Book</dc:format>
      <dc:date>2005</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Meeting customer needs /</title>
      <pubDate>Wed, 01 Jan 2003 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/175080</link>
      <guid>https://find.library.upatras.gr/Record/175080</guid>
      <author>Smith, Ian</author>
      <dc:format>Book</dc:format>
      <dc:date>2003</dc:date>
      <dc:creator>Smith, Ian</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Διοίκηση εφοδιαστικής αλυσίδας : στρατηγική, προγραμματισμός και λειτουργία /</title>
      <pubDate>Thu, 01 Jan 2015 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/150573</link>
      <guid>https://find.library.upatras.gr/Record/150573</guid>
      <author>Chopra, Sunil, 1960-</author>
      <dc:format>Book</dc:format>
      <dc:date>2015</dc:date>
      <dc:creator>Chopra, Sunil, 1960-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Ποιότητα υπηρεσιών &amp; μέτρηση ικανοποίησης του πελάτη /</title>
      <pubDate>Sat, 01 Jan 2000 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/150249</link>
      <guid>https://find.library.upatras.gr/Record/150249</guid>
      <author>Γρηγορούδης, Ευάγγελος Θ., 1968-</author>
      <dc:format>Book</dc:format>
      <dc:date>2000</dc:date>
      <dc:creator>Γρηγορούδης, Ευάγγελος Θ., 1968-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Ψυχαγωγία &amp; άθληση πελατών ξενοδοχείων /</title>
      <pubDate>Mon, 01 Jan 2001 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/150297</link>
      <guid>https://find.library.upatras.gr/Record/150297</guid>
      <author>Φιλιππίδης, Δημήτρης</author>
      <dc:format>Book</dc:format>
      <dc:date>2001</dc:date>
      <dc:creator>Φιλιππίδης, Δημήτρης</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Services marketing management : A strategic perspective /</title>
      <pubDate>Sun, 01 Jan 2006 11:21:30 +0200</pubDate>
      <link>https://find.library.upatras.gr/Record/158144</link>
      <guid>https://find.library.upatras.gr/Record/158144</guid>
      <author>Kasper, Hans</author>
      <dc:format>Book</dc:format>
      <dc:date>2006</dc:date>
      <dc:creator>Kasper, Hans</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
  </channel>
</rss>
