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Gummesson, Evert
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Total relationship marketing : from the 4Ps-- product, price, promotion, place-- of traditional marketing management to the 30Rs-- the thirty relationships- of the new marketing pa...
by
Gummesson
,
Evert
1936-
Published 2002
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2
Service quality in hospitality organizations.
Published 1996
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Evert
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Related Subjects
HOSPITALITY INDUSTRY
Management
SERVICE QUALITY
Tourism
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