Παραπομπή σε μορφή APA (7η εκδ.)

(1996). Responsive government: Service quality initiatives. Organization for economic co-operation and development.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Responsive Government: Service Quality Initiatives. Paris: Organization for economic co-operation and development, 1996.

Παραπομπή σε μορφή MLA (8th εκδ.)

Responsive Government: Service Quality Initiatives. Organization for economic co-operation and development, 1996.