APA (7th ed.) Citation

(1996). Responsive government: Service quality initiatives. Organization for economic co-operation and development.

Chicago Style (17th ed.) Citation

Responsive Government: Service Quality Initiatives. Paris: Organization for economic co-operation and development, 1996.

MLA (8th ed.) Citation

Responsive Government: Service Quality Initiatives. Organization for economic co-operation and development, 1996.

Warning: These citations may not always be 100% accurate.