Παραπομπή σε μορφή APA (7η εκδ.)

Brown, S. A. (2000). Customer relationship management: A strategic imperative in the world of e-business. John Wiley & Sons.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Brown, Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. Toronto: John Wiley & Sons, 2000.

Παραπομπή σε μορφή MLA (8th εκδ.)

Brown, Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. John Wiley & Sons, 2000.