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|a Customer relationship management :
|b a strategic imperative in the world of e-business /
|c editor and contributor Stanley A. Βrown.
|
| 260 |
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|
|a Toronto :
|b John Wiley & Sons,
|c 2000.
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| 300 |
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|a xxviii, 345 σ. :
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|d 1946-
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