Παραπομπή σε μορφή APA (7η εκδ.)

Swift, R. S. (2001). Accelerating customer relationships: Using CRM and relationship technologies. Prentice Hall PTR.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Swift, Ronald S. Accelerating Customer Relationships: Using CRM and Relationship Technologies. Upper Saddle River, New Jersey: Prentice Hall PTR, 2001.

Παραπομπή σε μορφή MLA (8th εκδ.)

Swift, Ronald S. Accelerating Customer Relationships: Using CRM and Relationship Technologies. Prentice Hall PTR, 2001.