Παραπομπή σε μορφή APA (7η εκδ.)

Peppers, D., & Rogers, M. (2000). The one to one manager: Real-world lessons in customer relationship management. Capstone.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Peppers, Don, και Martha Rogers. The One to One Manager: Real-world Lessons in Customer Relationship Management. Oxford,UK: Capstone, 2000.

Παραπομπή σε μορφή MLA (8th εκδ.)

Peppers, Don, και Martha Rogers. The One to One Manager: Real-world Lessons in Customer Relationship Management. Capstone, 2000.