Reference and information services : an introduction /

• Άλλοι συγγραφείς: Bopp, Richard E., Smith, Linda C.
• Μορφή: Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Englewood, Colo. : Libraries Unlimited, 1995.
• Έκδοση: 2nd ed.
• Σειρά: Library science text series.
• Θέματα: Reference services (Libraries); Information services.; Biblioth�eques > Services de r�ef�erence.; Documentation, Services de.; LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.; Reference.; Inlichtingenwerk (dienstverlening); Dienstverlening.; Bibliotheken.; Electronic books.

 History and Varieties of Reference Services /   Charles A. Bunge, Richard E. Bopp --   Definitions and Development --   Reference Services and the Reference Librarian --   Developments in the History of Reference Services --   The Literature of Reference Services --   Reference Services: Varieties and Approaches --   Information --   Guidance --   Instruction --   Some Current Trends and Issues --   Library Systems and Networks --   Electronic Reference Services --   Stress and Burnout --   Staffing the Reference Desk --   Evaluation and Performance Appraisal --   The Future of Reference Services --   Defining Reference Service: A Reprise --   Ethical Aspects of Reference Service /   Richard E. Rubin --   Introduction and Historical Background --   Ethical Guidance in the Contemporary Ethical Environment --   Ethical or Professional Codes --   The First Amendment --   Some Major Ethical Issues Facing Reference Librarians and Other Information Professionals --   The Tension Between Protecting the Right of Access and Protecting Individuals or Society from Harm --   Issues Related to Equality of Access to Information --   Copyright Issues --   The Reference Interview /   Richard E. Bopp --   Overview of the Successful Interview --   Attitudes and Characteristics of the Reference Librarian --   Interviewing Principles --   Steps in the Reference Interview --   Opening the Interview --   Negotiating the Question --   The Search Process --   Communicating the Information to the User --   Closing the Interview --   The Reference Environment --   Interviews for Specific Situations --   Readers' Advisory Interviews.