Reference and information services : an introduction /

• Άλλοι συγγραφείς: Bopp, Richard E., Smith, Linda C.
• Μορφή: Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Englewood, Colo. : Libraries Unlimited, 1995.
• Έκδοση: 2nd ed.
• Σειρά: Library science text series.
• Θέματα: Reference services (Libraries); Information services.; Biblioth�eques > Services de r�ef�erence.; Documentation, Services de.; LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.; Reference.; Inlichtingenwerk (dienstverlening); Dienstverlening.; Bibliotheken.; Electronic books.

Πίνακας περιεχομένων:

• History and Varieties of Reference Services / Charles A. Bunge, Richard E. Bopp
• Definitions and Development
• Reference Services and the Reference Librarian
• Developments in the History of Reference Services
• The Literature of Reference Services
• Reference Services: Varieties and Approaches
• Information
• Guidance
• Instruction
• Some Current Trends and Issues
• Library Systems and Networks
• Electronic Reference Services
• Stress and Burnout
• Staffing the Reference Desk
• Evaluation and Performance Appraisal
• The Future of Reference Services
• Defining Reference Service: A Reprise
• Ethical Aspects of Reference Service / Richard E. Rubin
• Introduction and Historical Background
• Ethical Guidance in the Contemporary Ethical Environment
• Ethical or Professional Codes
• The First Amendment
• Some Major Ethical Issues Facing Reference Librarians and Other Information Professionals
• The Tension Between Protecting the Right of Access and Protecting Individuals or Society from Harm
• Issues Related to Equality of Access to Information
• Copyright Issues
• The Reference Interview / Richard E. Bopp
• Overview of the Successful Interview
• Attitudes and Characteristics of the Reference Librarian
• Interviewing Principles
• Steps in the Reference Interview
• Opening the Interview
• Negotiating the Question
• The Search Process
• Communicating the Information to the User
• Closing the Interview
• The Reference Environment
• Interviews for Specific Situations
• Readers' Advisory Interviews.