APA (7th ed.) Citation

Kuniavsky, M. (2003). Observing the user experience: A practitioner's guide to user research. Morgan Kaufmann.

Chicago Style (17th ed.) Citation

Kuniavsky, Mike. Observing the User Experience: A Practitioner's Guide to User Research. San Francisco ,CA: Morgan Kaufmann, 2003.

MLA (8th ed.) Citation

Kuniavsky, Mike. Observing the User Experience: A Practitioner's Guide to User Research. Morgan Kaufmann, 2003.