APA (7th ed.) Citation

Armistead, C., & Rowland, P. (1996). Managing business processes BPR and beyond. Wiley.

Chicago Style (17th ed.) Citation

Armistead, C., and P. Rowland. Managing Business Processes BPR and Beyond. New York: Wiley, 1996.

MLA (8th ed.) Citation

Armistead, C., and P. Rowland. Managing Business Processes BPR and Beyond. Wiley, 1996.